How Waste Management’s in-vehicle cameras are helping keep their fleet in line.


Written by IVCS Safer

January 7, 2022

Camera meets transport

How do you ensure your drivers are doing what you want them to be doing out on the road? DriveCam is an easy-to-use, all-in-one system that provides both live video streaming (external) exception based video capture, full professional event review and improved video playback.

DriveCam will give you vital details of your driver’s   video events on the road via the DriveCam online portal. The exception-based g-force triggered events are not only captured on the device but cellularly uploaded and then fully reviewed, scored and ranked by the DriveCam team. This unique process means that you have the information you really need when you need it and the ‘noise’ is removed saving time and improving overall efficiency.  

For a transport company, this product is essential for better risk management. The following is a case study of the integrated solution DriveCam has delivered to Waste Management New Zealand.

Waste Management is Aotearoa’s leading materials recovery, recycling, and waste management provider. Each year they collect over 1,000,000 tonnes of waste and recycle well over 200,000 tonnes – and are constantly looking for new and innovative ways to redirect, neutralise and use waste. They have over 1600 team members located across 70 sites nationwide. As one of the leading waste management providers, they are constantly innovating in every aspect of their operations including maximizing driver skillsets and fleet efficiency across the entire nation.


The birth of Waste Management and DriveCam as strategic partners


Waste Management Technical Services initially began a relationship with DriveCam back in 2012 with the installation of approximately 100 units. In 2020 a 5-year national contract was signed for the entire fleet. This contract involved DriveCam SF64 or later generation to go into every vehicle. With the further pairing of the DriveCam with the Lytx HUB and auxiliary cameras, Waste Management now has a full 360-degree view of their vehicles during the day-to-day operations. This solution allows Waste Management to actively mitigate service concerns more effectively and in less time. The unique setup of the service meant that Waste Management could ensure that their drivers were fully protected and entirely on board from the outset. 

Waste Management chose to install the latest technology in the form of the SF Series Event Recorders. The latest-generation DriveCam event recorders are built on a 20-year reputation of advanced risk prediction. Engineered with state-of-the-art technology and best-in-class image quality, the SF gives Waste Management a clear picture of behaviours that could be putting their drivers and fleet at risk as well as those behaviours that positively recognise their driving team. With dual wide-angle lenses for driver and road views and an integrated microphone, this unique solution gives Waste Management the big picture – day or night. Built-in Sim cards give the SF Event recorder integration into the mobile data network allowing video events to be uploaded instantly for physical review by the DriveCam Team. In addition to physical review scoring and ranking ‘need to see’ video, In-built Machine Vision and Artificial Intelligence (MV+AI) enable Waste Management to identify risk with greater fidelity than ever before. The ability to directly detect behaviours such as mobile phone use or inattentive behaviour means Waste Management has unparalleled insights into issues to get on top of them quickly.

How fleet visibility benefits both driver and fleet manager 

The Driver Safety Program is a driver behaviour improvement and risk management process to improve safety and reduce the risk of your fleet. It provides case management to detect, identify, analyse, coach, and report on the improvements your drivers achieve in their on-road behaviour. DriveCam Events include:

– Awareness

– Driver distraction 

– Fundamentals

– Safe trips

– Collisions

– Driver conduct which encompasses other concerns

The coaching session is critical to the success of the program. By using the reviewed ranked and scored event video from DriveCam, the driver can see their actions and reactions to driving situations. This visual learning style effectively allows your drivers to interpret their behaviour for themselves and how they can best improve their performance. In addition to the event-based process, you can browse the external view footage stored on the vehicle’s DriveCam devices & auxiliary cameras. IVCS helps you run a successful program working with your coaches to implement best practices and understand how to get people to commit to change their behaviour. Our client success managers are there to guide your team each step of the way. We talk to the drivers, coach your coaches, and provide comprehensive, concise data snapshots to keep your program on track.


The road to success

Many success stories have been generated along the way. Exceptional footage, showing exceptional driving under unique and difficult circumstances, has shone a very positive light on Waste Management’s drivers and their skillset.  In one example of the many captured, a driver travelling under the speed limit managed to come to a perfect stop on seeing a pram roll down a driveway from a residential home onto the road. The pram, with a baby inside, had a frantic father chasing down the driveway after it.

The absolute calm of the alert WM driver, coupled with his on-point reaction time gave him the ability to stop his vehicle centimetres before colliding with the pram, saving a severe incident from occurring

As driver behaviour is a people issue, it requires a human touch to effect change. When comparing Waste Management’s grouped behaviour performance from install to present day, drivers are now significantly more attentive on the road and therefore equally less likely to be involved in a “driver at fault” incident. These reductions can be attributed to new safety practices instituted by Waste Management through the Driver Safety Program and one-on-one positive reinforcement coaching with drivers.

Passion for people, commitment to excellence, and deep respect for human dignity, that’s Waste Management. 

The way Waste Management operates is a source of pride and passion for their people, and their values guide how each of them behave every day. They’re the sum of the shared experiences and ambition, and which they try to live by. Waste Management firmly believes it’s the shared vision of the entire Waste Management team that defines their company. Their collective positive attitude helps them meet the challenge of managing New Zealand’s waste every day, and these are the core values that have attributed to Waste Management’s success. 

  1. Safety – Haumarutanga – Safety first in everything we do.
  2. Service – Ratonga – We keep our promise
  3. Sustainability – Toitūtanga – We are all responsible to future generations.
  4. Innovation – Auahatanga – We execute great ideas well
  5. Together – Mahi ngātahi – One boat same direction

In Conclusion

Fleets require huge capital expenditure and therefore the emphasis in most fleet management programs falls on protecting the capital investment, yet research shows that vehicle faults and road conditions cause only a small portion of all road accidents. Human error is the overwhelming cause of most of the carnage on our roads. Waste Management’s integration with DriveCam provides clear visuals of the right- and left-hand sides of their vehicles, their hoppers, grab arms, and the rear of their vehicles, to name a few angles allowing them the ability to actively mitigate operational concerns at the click of a button, transforming their fleet with clarity and vision whilst managing driver behaviour all at the same time to ensure their team and the communities they operate in stay safe.



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